Thanks for shopping at T's Wicked Wonders. If you are not entirely satisfied with your purchase, we're here to help. Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund, exchange or a store credit.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

* Gift cards

* Downloadable software products

* Health and personal care items

* Prepaid cards

* Subscriptions

* Customized or homemade products

* Tarot, oracle and card decks

To complete your return, we require a receipt or proof of purchase and a return form. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

* Book with obvious signs of use

* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 14 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at TswickedWonders@gmail.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

*All items are sale items online unless noted in item description.

Exchanges (if applicable)

We only replace or give a store credit to items if they are defective or damaged.  If you need a store credit for your purchase, send us an email at TswickedWonders@gmail.com and we will send you further shipping instructions. If you need to exchange it for the same item, send us an email at TswickedWonders@gmail.com and put EXCHANGE in subject line.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate or card will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be notified about your return.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

*Please note: 5% restocking fee will be charged for all returns in excess of $50.00

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Safe burning tips
Keep your burning candle in sight and away from drafts. Always place it on a flat, heat-resistant surface when lit. Keep the candle away from children, pets, materials that can catch fire, and other heat sources.

Never move your candle while it is burning or still hot. Only move it once the flame is extinguished and the wax has cooled. Pouring or removing liquid wax from the vessel may cause the wick to extinguish and affect the future burn quality of the candle.

*Never leave your candle unattended.

Wick care and treatment
If your candle flame grows to over 1 inch high or the candle begins to smoke, then carefully extinguish the candle, allow the wick and wax to cool, and trim the wick to 1/4 inch. Remove and discard all wick trimmings before relighting the candle.

When to stop burning the candle
When there is approximately 1/4 inch of wax remaining at the bottom of the vessel, extinguish the wick and recycle the vessel according to your local recycling center instructions.

Warning
To prevent Fire or Injury: Remove packaging before use. Use only in tea-light warmers or UL listed electric warmers approved for wax melts. Read and follow all instructions provided with your warmer before use. Do NOT leave melter unattended while in use. Keep out of reach children and pets.

Instructions
Do NOT add water, Do NOT melt on stove top on in non-approved appliances. Use only in well ventilated areas away from flammable materials. Discontinue use if dish contains less that 1/2" of wax.